Identified - We have identified a fix for this issue and are currently testing a solution.
Jan 29, 2025 - 12:30 CST
Investigating - We are experiencing intermittent errors within the Active Directory Sync process that causes users to be unable to access SafeNSound. The issue is under investigation at this time.
What is AD Sync: this is how your username and password are uploaded/stored in SafeNSound. This is what allows you to be able to use your organization's credentials to login to SafeNSound.
What is happening: Some organizations are experiencing intermittent syncing issues where the data is not uploaded correctly, causing users to be deactivated.
User Impact: Automatic user syncs have been disabled and we are manually reviewing user sync tables regularly for user changes. Users may be unable to login to SafeNSound. This isn't happening every time for every user but the impact is significant on occurrence.
Work around: Please call Global Tech Support (1-800-522-7025) or follow your organization's protocol to have your access issue addressed.
For Surveillance Health customers: NO LIVE MONITORING IS IMPACTED. Patients can still be placed on telemetry.
Jan 22, 2025 - 10:19 CST
ADT/HL7 Interfaces
Operational
90 days ago
100.0
% uptime
Today
ADT Patient Information
Operational
90 days ago
100.0
% uptime
Today
ORM Orders
Operational
90 days ago
100.0
% uptime
Today
ROL Staffing
Operational
90 days ago
100.0
% uptime
Today
API Interfaces
Operational
90 days ago
100.0
% uptime
Today
API Interface Community
?
Operational
90 days ago
100.0
% uptime
Today
Cardiology Services
Operational
90 days ago
100.0
% uptime
Today
Sentinel
Operational
90 days ago
100.0
% uptime
Today
Communications
?
Operational
Call Creation - Voice Client
Operational
Voice Recording
Operational
Text-to-Speech
Operational
Voice TwiML
Operational
Customer Service & Support
Degraded Performance
90 days ago
100.0
% uptime
Today
Online Chat
Operational
90 days ago
100.0
% uptime
Today
Email Tickets
Operational
90 days ago
100.0
% uptime
Today
Knowledgebase
Operational
90 days ago
100.0
% uptime
Today
Phone System
Operational
90 days ago
100.0
% uptime
Today
Authentication/AD Sync
Degraded Performance
90 days ago
100.0
% uptime
Today
Community Services
Operational
90 days ago
100.0
% uptime
Today
SafeNSound 5.9
Operational
90 days ago
100.0
% uptime
Today
Device Discovery 5.9
Operational
90 days ago
100.0
% uptime
Today
Waveforms
Operational
90 days ago
100.0
% uptime
Today
Waveforms 5.9
Operational
90 days ago
100.0
% uptime
Today
XprezzNet 2.0.1
Operational
90 days ago
100.0
% uptime
Today
XprezzNet 2.0.3
Operational
90 days ago
100.0
% uptime
Today
LiveView Waveforms
Operational
Alarms, Vitals & Saved Events
Operational
Patient Reports
Operational
Demo Platform
Operational
90 days ago
100.0
% uptime
Today
Staging Platform
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Community monthly maintenance for SafeNSound is scheduled for 2/18/25 at 11:00am CT. This maintenance window does not affect Enterprise customers (customers with an independent environment) or any other Spacelabs Healthcare products or systems.
The following will be updated this month:
Webapp: Yes. Version change from 5.9.8R1 to 5.9.10R1
Backend services: Yes
System Restart: Yes
Impact: Users will be kicked out of SNS while the webapp restarts. Users may notice small gaps in data while we verify all services have restarted correctly. The total expected time out of the system is expected to be less than 15 minutes. When users log back in, they may notice that signal interference and noise alarms appear now under the Alarms Activity --> General Alarms Tab