Identified - We have identified a fix for this issue and are currently testing a solution.
Jan 29, 2025 - 12:30 CST
Investigating - We are experiencing intermittent errors within the Active Directory Sync process that causes users to be unable to access SafeNSound. The issue is under investigation at this time.

What is AD Sync: this is how your username and password are uploaded/stored in SafeNSound. This is what allows you to be able to use your organization's credentials to login to SafeNSound.

What is happening: Some organizations are experiencing intermittent syncing issues where the data is not uploaded correctly, causing users to be deactivated.

User Impact: Automatic user syncs have been disabled and we are manually reviewing user sync tables regularly for user changes. Users may be unable to login to SafeNSound. This isn't happening every time for every user but the impact is significant on occurrence.

Work around: Please call Global Tech Support (1-800-522-7025) or follow your organization's protocol to have your access issue addressed.

For Surveillance Health customers: NO LIVE MONITORING IS IMPACTED. Patients can still be placed on telemetry.

Jan 22, 2025 - 10:19 CST
ADT/HL7 Interfaces Operational
90 days ago
100.0 % uptime
Today
ADT Patient Information Operational
90 days ago
100.0 % uptime
Today
ORM Orders Operational
90 days ago
100.0 % uptime
Today
ROL Staffing Operational
90 days ago
100.0 % uptime
Today
API Interfaces Operational
90 days ago
100.0 % uptime
Today
API Interface Community ? Operational
90 days ago
100.0 % uptime
Today
Cardiology Services Operational
90 days ago
100.0 % uptime
Today
Sentinel Operational
90 days ago
100.0 % uptime
Today
Communications ? Operational
Call Creation - Voice Client Operational
Voice Recording Operational
Text-to-Speech Operational
Voice TwiML Operational
Customer Service & Support Degraded Performance
90 days ago
100.0 % uptime
Today
Online Chat Operational
90 days ago
100.0 % uptime
Today
Email Tickets Operational
90 days ago
100.0 % uptime
Today
Knowledgebase Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
Authentication/AD Sync Degraded Performance
90 days ago
100.0 % uptime
Today
Community Services Operational
90 days ago
100.0 % uptime
Today
SafeNSound 5.9 Operational
90 days ago
100.0 % uptime
Today
Device Discovery 5.9 Operational
90 days ago
100.0 % uptime
Today
Waveforms Operational
90 days ago
100.0 % uptime
Today
Waveforms 5.9 Operational
90 days ago
100.0 % uptime
Today
XprezzNet 2.0.1 Operational
90 days ago
100.0 % uptime
Today
XprezzNet 2.0.3 Operational
90 days ago
100.0 % uptime
Today
LiveView Waveforms Operational
Alarms, Vitals & Saved Events Operational
Patient Reports Operational
Demo Platform Operational
90 days ago
100.0 % uptime
Today
Staging Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
February Monthly Maintenance Feb 18, 2025 10:00-11:00 CST
Community monthly maintenance for SafeNSound is scheduled for 2/18/25 at 11:00am CT. This maintenance window does not affect Enterprise customers (customers with an independent environment) or any other Spacelabs Healthcare products or systems.

The following will be updated this month:

Webapp: Yes. Version change from 5.9.8R1 to 5.9.10R1

Backend services: Yes

System Restart: Yes

Impact: Users will be kicked out of SNS while the webapp restarts. Users may notice small gaps in data while we verify all services have restarted correctly. The total expected time out of the system is expected to be less than 15 minutes. When users log back in, they may notice that signal interference and noise alarms appear now under the Alarms Activity --> General Alarms Tab

Links to release notes: https://help.spacelabs.com/hc/en-us/articles/17028419079319-SafeNSound-5-9-X-Release-Notes – Spacelabs Healthcare

Surveillance Health Customers - Live patient monitoring will NOT be affected.

If you have any questions, reach out to Global Tech Support at 1-800-522-7025 or your Customer Success Manager.

Posted on Feb 11, 2025 - 13:01 CST
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.