All Systems Operational

Uptime over the past 90 days. View historical uptime.
ADT/HL7 Interfaces Operational
90 days ago
100.0 % uptime
Today
ADT Patient Information Operational
90 days ago
100.0 % uptime
Today
ORM Orders Operational
90 days ago
100.0 % uptime
Today
ROL Staffing Operational
90 days ago
100.0 % uptime
Today
API Interfaces Operational
90 days ago
100.0 % uptime
Today
API Interface Community ? Operational
90 days ago
100.0 % uptime
Today
Cardiology Services Operational
90 days ago
100.0 % uptime
Today
Sentinel Operational
90 days ago
100.0 % uptime
Today
Communications ? Operational
Call Creation - Voice Client Operational
Voice Recording Operational
Text-to-Speech Operational
Voice TwiML Operational
Customer Service & Support Operational
90 days ago
100.0 % uptime
Today
Online Chat Operational
90 days ago
100.0 % uptime
Today
Email Tickets Operational
90 days ago
100.0 % uptime
Today
Knowledgebase Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
Authentication/AD Sync Operational
90 days ago
100.0 % uptime
Today
Community Services Operational
90 days ago
100.0 % uptime
Today
SafeNSound 5.9 Operational
90 days ago
100.0 % uptime
Today
Device Discovery 5.9 Operational
90 days ago
100.0 % uptime
Today
Waveforms Operational
90 days ago
100.0 % uptime
Today
Waveforms 5.9 Operational
90 days ago
100.0 % uptime
Today
XprezzNet 2.0.1 Operational
90 days ago
100.0 % uptime
Today
XprezzNet 2.0.3 Operational
90 days ago
100.0 % uptime
Today
LiveView Waveforms Operational
Alarms, Vitals & Saved Events Operational
Patient Reports Operational
Demo Platform Operational
90 days ago
100.0 % uptime
Today
Staging Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 17, 2025

No incidents reported today.

Sep 16, 2025
SafeNSound - Community Customers Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:00 CDT
Scheduled - Community Monthly Maintenance window is approaching and will occur on Tuesday 09/16/2025 at 11:00am CT. The duration is expected to last less than an hour.


The following will be updated this month:
• Reboot of backend services
• Upgrade database version

Clinical Impact:
• Because there will be a reboot of the webapp, users will experience a logout/login. When the users are logged out, they should close the application and relaunch.
• During the database version upgrade, current vitals and alarms will be visible in SafeNSound, but retrospective vitals and alarms will be temporarily unavailable. Once this upgrade step is complete, retrospective vitals and alarms will begin to backfill in SafeNSound. We will start with the currently admitted patients and finish with archived, historical patient data. The database upgrade will be done for each Community Hospital, one at a time. The timeframe for the retrospective backfill process is dependent on the number of patients and should be complete for all Community customers within 24 hours. We do not anticipate any data loss during the database version upgrade.

***NOTE: This maintenance period will NOT affect live monitoring on the central station. If you have any questions, please reach out to Global Tech Support (GTS) @1-800-522-7025 or SL_monthly_maintenance@spacelabs.com.

Please let us know if you have any questions or concerns.

Thank you,
--Spacelabs DevOps Services
Sep 2, 14:26 CDT
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
SafeNSound Status Update: RESOLVED - Ongoing Communication Service Issue
Resolved - Status Update: RESOLVED - Outbound Communication Outages

We’re pleased to confirm that all systems are now fully operational and stable. No further issues have been observed.

As part of our commitment to long-term reliability, we will be implementing a permanent fix in the upcoming SafeNSound 5.9.11. This release will address the root cause to ensure continued stability going forward.

Thank you for your patience and continued support.

Please reach out to Global Tech Support (GTS) 1-800-522-7025 with questions.

--Spacelabs DevOps Services
Sep 5, 17:56 CDT
Update - We are continuing to work on a fix for this issue.
Sep 4, 14:07 CDT
Identified - Status Update: Clarification on Outbound Communication Outages

We want to provide additional clarification regarding the intermittent outages affecting outbound communications within the SafeNSound application.

During these periods, both phone calls and quick messages from SafeNSound may be impacted. If you are unable to make calls through the app, please follow your established downtime procedures. Similarly, delays or failures may occur when sending quick messages from within SafeNSound. Please us your local desk phones for outbound communications if you are unable to call through SafeNSound. 

Please note that inbound calls will continue to route to your designated backup landlines if monitoring techs are unreachable via the app.

All other system features are functioning as expected.

We appreciate your patience and will continue to provide updates as we work to resolve this issue.

Please reach out to Global Tech Support (GTS) 1-800-522-7025 with questions.

--Spacelabs DevOps Services
Sep 4, 14:15 CDT
Sep 4, 2025
Sep 3, 2025

No incidents reported.

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